Order Workflow

About the Company

Every inquiry is unique, both in its requirements and the technical solution. We begin every project with a detailed analysis of the assignment, technical consultation, and the definition of production parameters. This is followed by production planning, manufacturing, final inspection, and the delivery of the finished order within the agreed timeframe.

  • Our goal is for every project to run
    transparently, efficiently, and with maximum care.

    Below you will find an overview of the individual steps that guide you through the entire project process, from the first contact to completion. Thanks to clearly defined phases, you always know which stage your project is in and what comes next.

    Each project follows a carefully managed process
    that ensures quality, precision, and on-time delivery.

    In the following scheme, you will find a detailed description of all the steps that typically take place during project execution. This system allows us to maintain a high level of service and provides clients with maximum transparency throughout the cooperation process.

    Order processing workflow

    Initial inquiry and
    first contact

    You can contact us by email (sales@zakoturcin.cz), by phone (+420 777 740 364), or via the contact form. We will discuss the basic details of your project – what you need, the required quantities, delivery schedule, and any specific requirements.

    Consultation and
    technical assessment

    We arrange a meeting (in person or online) to discuss your project, technical requirements, materials, surface treatments, and other details. If needed, we also provide design support and help optimise your design.

    Inquiry
    and quotation

    Based on your requirements, we prepare a quotation, usually within 5 working days. More complex projects are discussed individually throughout the quotation process. If you require regular deliveries, we can jointly optimize pricing and lead times. We also offer long-term supply agreements with clearly defined terms that benefit both parties.

    Order confirmation
    and production planning

    Once the price and terms of cooperation have been agreed, we schedule the order for production in our system. The customer then receives an order confirmation specifying the delivery date.

    Production and
    quality control

    Parts are manufactured according to proven processes. Each product undergoes final inspection and measurement. Upon request, we also provide inspection reports, FAI documentation, and material certificates.

    Packaging
    and delivery

    Products are carefully packed according to your requirements. Delivery is arranged either by our own transport or by a trusted logistics partner. Everything is prepared for easy acceptance and immediate integration into your production process.

    After-sales support
    and long-term partnership

    We stay in touch even after delivery, because your satisfaction matters to us. Our goal is not one-off deliveries, but long-term partnerships built on trust.

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