Frequently Asked Questions

About the Company

Here you will find answers to the most frequently asked questions we receive. They will help you better understand how we handle your project, what you can expect from us, and what information we need from you. If you still have any questions, please do not hesitate to contact us – we will be happy to assist you.

Frequently Asked Questions | ZAKO Turčín

General

We provide custom manufacturing of machine parts, from individual pieces and small batches to medium-sized production runs.

We supply parts and assemblies for:
  • rail vehicles, railways and trains
  • defence industry
  • material handling equipment
  • food and pharmaceutical industries
  • production lines for films, paper and tyres
  • printing machinery
  • energy industry
  • and other sectors.

No, we do not typically manufacture parts in batches of several thousand units. We specialize in small and medium-sized production runs.

Yes, we are located in Březnice near Zlín and will be happy to welcome you in person. By prior arrangement, you can also tour our production and design facilities.

After initial contact and discussion, we agree on signing an NDA. Your data is not shared with third parties and is handled according to the highest security standards. We comply with the requirements of the NIS 2 directive.

Business and Customer Communication

We are a full-service manufacturer of machine components, with design, welding, machining, painting and assembly all under one roof. We can deliver the goods using our own transport or arrange external shipping services.

Our production capacity is approximately 20,000 standard hours per month. Current availability depends on the required technologies. We always carefully assess the possibilities in advance and communicate with the customer.

Yes. We assess whether the cooperation makes sense for both sides and look for the best match between customer needs and our capabilities.

We start with a technical consultation or a pilot project. After verifying quality, pricing, and timelines, we establish a long-term partnership and process communication.

It depends on complexity – typically within 5 working days. For complex projects, we consult details continuously, and in urgent cases we respond immediately.

Yes. We will arrange a meeting to understand your requirements and prepare a tailored design. We offer a comprehensive scope, including the design of purchased standardized components and electrical installations. The final documentation is delivered according to mutual agreement.

Yes. You will be assigned a customer service representative with whom you can communicate daily in both English and German.

Production

Standard production batches range from 5 to 100 units and are repeated regularly, for example on a quarterly basis.

Production time typically ranges from 4 to 8 weeks.

For complex assembly units including surface treatments, lead times are usually from 6 to 12 weeks. We always strive to adapt to customer needs.

We manufacture from carbon steels (S235, S355), high-strength steels (Hardox, S700, S890, S960), stainless steels (e.g. 1.401), aluminum alloys and armored steels (e.g. ARMOX), and others. We weld and machine these materials.

Yes. We operate our own wet paint shop, powder coating, blasting, and pre-treatment processes including phosphating.

If you require special surface treatments such as zinc, nickel, chrome, tenifer, or carbonitriding, we provide these through our verified subcontractors with whom we maintain long-term cooperation and guarantee service quality.

Yes, we most often manufacture based on documentation provided by the customer.

Yes. Thanks to our in-house design and complete production facilities, we are able to design, manufacture, and test the first prototype directly at our company.

Quality and Certification

We hold certifications to EN ISO 9001, EN ISO 3834-2, EN 15085-2 CL1 and DIN 2303 Q2. Our welders regularly attend professional training, enabling us to meet the highest standards of production quality and safety.

Yes, we have a range of approved WPQR. If you require a weld type that we currently do not have qualified, our welding engineer will assess it and we can additionally qualify WPQR in an independent laboratory.

Yes, we have 5 measuring centers (CMM) and 2 measuring arms. All measuring devices are regularly calibrated in an independent laboratory to ensure maximum measurement accuracy.

Each product undergoes quality inspection. We use a proven production management system, an experienced team, regularly calibrated measuring equipment, and documented procedures. We work carefully because we know that precision matters.

Yes. We regularly provide FAI (First Article Inspection), measurement reports, and material certificates. The frequency of measurements and specific requirements are always defined in agreement with the customer.

Yes. We can complete your forms, or provide measurement reports from our measurement centers in our own format if you do not have predefined templates.

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